Leading the technological revolution

Over the past twelve months, e.surv Chartered Surveyors has undertaken the most ambitious IT overhaul in its history, with Solihull-based property risk software specialists, eTech.

The residential valuation and property risk management industry has witnessed a wave of new technology in recent times, delivering greater operational efficiency and improved risk mitigation for surveying businesses and their lender clients, alike.

As one of the UK’s largest residential surveying companies, e.surv committed to invest heavily in technology designed to generate process improvements for its clients, customers, and colleagues. Yet despite an overwhelming appetite for change, the ability to manage a controlled, de-risked implementation was of paramount importance.

e.surv Director, Richard Sexton, reflects on the rationale behind this approach,

“Critical from the outset was the need to design a solution that could be implemented in phases, enabling a smooth transition between systems and maintaining continuity of service to our clients and customers. eTech was able to demonstrate the requisite experience of working in vertical markets, with multi-layered organisations.”

eTech Director, Mark Blackwell said,

“e.surv is transforming its business with the help of new mobile and business process technologies. Its clients’ property risk needs are changing and e.surv’s valuation management operation is being refreshed to meet these changes.

“eTech thrives on the opportunity to innovate, particularly in a market that has been under-invested in for some time. We have thoroughly enjoyed working with e.surv to bring fresh ideas to the surveying and valuation marketplace.”

Leveraging a shared commitment to innovation and considerable presence in the property sector, the companies have built a successful working relationship and will continue to work together throughout 2017 to develop value-added process applications.

Says Richard Sexton,

“The success of the project lies in the collaborative approach we’ve taken with eTech, involving as many people from across e.surv as possible to gain a deep understanding of the current challenges and the benefits we could realise. The eTech team continues to demonstrate its innate ability to listen, learn and respond to our needs – a fundamental asset on a transformation of this scale.

“It’s been a year of great change, but we’re proud of the solution we continue to develop with eTech. To thrive in a future that promises an ever-increasing reliance on technology, our industry needs to think differently and explore new technologies. We’re delighted to be at the forefront of this evolution.”