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Business Development Executive - B2C

Remote, UK
Permanent Full-Time
Remote
JobID 19157

The opportunity

Trading since 1989, e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

 

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

The role is working in the B2C team managing existing accounts and growing relationships and prospecting new accounts. A typical split of workload would be 60% new business, 30% existing Account Management and 10% lead follow up on warm inbound leads.

 

The purpose of this role is to expand and develop growth within the private survey sector, being a brand ambassador of e.surv.

 

This role is remote based working from home with 80% of time expected on the phone or on ‘Teams’ meetings. The individual is expected to manage their own workload in quadrants and to be effective with growth based on the company objectives and guidance by their manager. This is a high paced role and requires the individual have pace urgency and a desire to succeed.

 

The individual is expected to have good organisational skills and good ability to collaborate with different people and needs to own the data assigned to them. 

 

Realistic OTE upto £42,000

 

Key Accountabilities

  • Manage a workload of new business prospects, existing accounts and warm leads
  • Manage daily existing and lapsed users and contracts out and placing first case.
  • Proactively managed data, booking in regular contact with existing customers and prospects
  • Daily updating the CRM system with all customer contact and adding relevant information to the account record in the CRM system.
  • Maximise existing accounts by understanding their business model and building relationships ensuring e.surv is the brand of choice.
  • Develop a sales workflow strategy to be effective and efficient with time.
  • Accurate reporting and delivery of information in line with agreed team processes.
  • Work alongside colleagues in the customer service team sharing information and customer insight to develop great working relationship.
  • Ensure client expectations are met with contact.
  • Deliver exceptional customer service in-line with company values.
  • Keep abreast of industry news by joining groups on LinkedIn and setting industry alerts.
  • Supporting management at industry events if required.

Audit and Compliance

  • Adhering to quality management guidelines as directed, and in line with ISO 9001 frameworks.
  • Ensuring that all mandatory compliance modules are completed for self and team members within the set timescales.
  • Identifying risks and implementing action plans to mitigate compliance failures.
  • Ensuring all company policies and security processes are adhered to.

 

Knowledge, Experience and Qualifications required

Essential

  • Strong communication and interpersonal skills written and verbal.
  • Excellent listening skills.
  • Can slot and build relationships with all types of people.
  • Is a trusted advisor to consumers.
  • Ability to build and maintain relationships with existing accounts and prospects.
  • Confidence in making presentations and delivering to a group in teams.
  • Min of 2 years’ experience in an high pace outbound targeted sales environment.
  • Experienced with CRM software and tracking personal performance
  • Strong time management and organisational skills.
  • Ability to work independently and part of a team and widder team.
  • Flexible approach to resolving problems and task management.
  • Complaint resolution and customer care skills.
  • Proactive and results driven attitude.

KPI’s for Role

  • Minimum of three hour outbound call time per day (current will increase).
  • All client records updated daily.
  • Tasks managed through CRM systems and created.
  • To achieve set monthly targets for activity and growth.

Experience

  • Flexible approach to resolving problems and task management.
  • Complaint resolution and customer care skills.
  • Knowledge of the housing market and transactional sale a plus.

Additional details of exceptional aspects of the demands of the role

Flexibility in working hours may be required, sometimes at late notice, as business needs or shift patterns dictate.

 

 

Apply 

 

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or [email protected] – alternatively apply with your CV and covering letter for a quick response.

 

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE

Our team are also available out of hours on 07794 392858.

 

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.

What’s on offer?

A Rewarding Package

Market-leading salary & generous incentive package

Company Car Offering

Car allowance or company car options from a range of premium brands

Diverse and Consistent Workload

A great variety of work in every postcode

Work From Anywhere

Home-based working with our cutting-edge iPad technology

Tools for Success

We’ll provide you with everything you need and more to support your activities

Flexible Benefits

Private healthcare, pension scheme top ups, retail vouchers, Income Protection and Critical Illness cover

Invest in Your Growth

Keep your professional development on track with paid RICS membership and fully covered CPD requirements

Share Our Success

Become a true partner in our growth with access to SAYE and BAYE share investment plans

Investing in you

Our people are at the core of everything we do. We invest to provide efficiencies, enabling our surveyors to spend more time sharing their expert advice. We make a conscious effort for continuous growth and development of our people.

Frequently asked questions

Whether you’re buying a house, thinking of buying a house or just keen to understand more about the home buying process, you’re in the right place. We’ve been helping homebuyers for over 30 years and have national coverage with local experts.

  • What are the benefits of a HomePlus Home Survey Report?

    The HomePlus Digital Survey is a fully interactive, digital report, delivered directly to, and accessible on, your device. It offers much more than the standard Level 2:

    Defects and areas of concern are given a traffic light rating – so you can quickly review the “Red Lights”.

    It includes Energy Saving Trust information about the property’s probable energy costs, carbon emissions, proposed energy improvements and their potential savings.

    It also includes local area information, including schools, crime rates and broadband facilities.

    There are links to Checkatrade tradespeople, so you can obtain quotes for any repair or maintenance work.

    As the report is digital, you get instant access, and can move through the information more easily. You can zoom in on images, so you can see what the surveyor is reporting.

    You access the HomePlus Home Survey online, so it is delivered quickly and directly. And when it is available, your surveyor will book a call with you to talk you through the main items and discuss any concerns.

  • How much does a HomePlus or RICS Level 2 Home Survey cost?

    The value is far greater than the cost. The cost of an RICS Level 2 Home Survey varies depending on factors such as size and value of the property being surveyed. However, typically the cost ranges from £400 – £800+. It’s important to remember that this cost is an investment in your future. By having all available information about your potential new home before committing to purchasing it, you can make sure you don’t end up with costly surprises down the line.

    As a digital offering, the HomePlus digital survey costs less than the Level 1, Level 2 and Level 3 surveys.

  • How does it differ from the RICS Level 1 Report?

    The RICS Level 1 was formerly known as a condition report. It provides a basic inspection and report into the condition of a property. It is not as indepth as a Level 2 or Level 3.

    Your RICS surveyor will NOT give their professional opinion or advice on issues, repairs or maintenance, as they would for higher level surveys. They will only report on the condition.

    This is a paper-based/pdf report, and is not digitally interactive, unlike a HomePlus survey.

  • How does it differ from the RICS Level 3 Report?

    The RICS Level 3 Home Survey was formerly known as a Building Survey. It does NOT include a valuation, but does provide a more comprehensive report, going into more detail. If required, the Level 3 may test services (plumbing, electrics, heating) and give an indication into the cost of repair work.

    If your property is particularly old, or neglected, or significantly altered or extended, you may need a RICS Level 3 report – the Level 2 may not be adequate.

    The Level 3 is a paper-based/pdf, and not a digitally interactive report.

    Give us a call to discuss your needs on 08001699661.

Take your next step
We want to help our people to be the best version they can through a supportive culture, access to personal development and continuous improvement of our practices. If you'd like to be part of that apply now.