At e.surv Chartered Surveyors, we strive to consistently provide our customers and clients with the highest possible standard of service. We, therefore, take a positive approach to complaints – ensuring we always listen, learn and improve.
We understand that things don’t always go to plan and there will be times when we will fail to live up to customer or client expectations. When this happens, we would like you to tell us and we will do our very best to put things right as quickly, courteously and efficiently as possible.
We hope to resolve any issues as soon as we’ve been made aware of them, however, if you feel we have not achieved this, we have clear and simple procedures in place to ensure your case is handled fairly, sensitively and in line with the requirements set by the Royal Institution of Chartered Surveyors (RICS).
If you’d like to make a complaint to e.surv, please take a look at the FAQs below and read the e.surv guide to complaints. This document explains who can complain, how to complain, and what to expect when you have complained.
Note: Any references to e.surv in this document also includes Walker Fraser Steele (e.surv’s trading name in Scotland).