Are you carrying out inspections in all types of properties and for all types of mortgage application?
We are now conducting physical inspections in England, Northern Ireland, Wales and Scotland for all categories of property and mortgage application.
Due to the in-depth and structural nature of the Building Survey and the length of time the surveyor is required on-site, we are not yet undertaking Building Survey inspections. As soon as this position changes, we will update our website.
I had a valuation / survey booked in before the lockdown came into force. When can I expect to receive a new appointment date?
When the lockdown announcement was made, we made the decision to cease all physical property inspections and the large pipeline of appointments already booked had to be placed on hold.
Now that the lockdown restrictions have been relaxed, we’ve recommenced physical inspections and are working as hard as we can to clear the backlog of valuations and surveys.
Is Walker Fraser Steele providing Home Reports in Scotland during COVID-19 pandemic?
Following the review by the Scottish government on 18 June 2020, we are now able to carry out the physical property inspections required for a Home Report.
I have an outstanding mortgage application. What will happen next?
We understand how frustrating it is to be stuck in the mortgage application process during this period of uncertainty. If you’re wondering what will happen with your mortgage application, please speak to your lender or mortgage broker as each individual case will be different.
My lender/broker has advised me that you’re unable to carry out a remote valuation on the property I’m hoping to buy. Why is this?
We work directly with each mortgage lender to determine the risk-based rules around remote valuation and each lender has a different set of criteria. A number of factors determine whether a case is suitable for a remote valuation, including the Loan-to-Value (LTV) percentage and the age or style of property. To find out why your case is not suitable for remote valuation, you should speak with your mortgage lender directly.
I have a question about a survey / valuation that was carried out prior to the COVID-19 pandemic. What should I do?
We’re still available to answer any questions you may have about your valuation or survey. Please contact us on 0800 169 9661 or email us at email@example.com
Please don’t send anything via post as our offices are closed while our colleagues work from home.
I’m thinking about proceeding with my property purchase without a survey. What are the risks?
Just as you wouldn’t buy a used car without full-service history, we recommend investing in a survey before you proceed with your purchase. It’s important to remember that a valuation conducted on behalf of your mortgage lender is not the same as a comprehensive survey. Only an independent survey conducted by a RICS-registered surveyor provides you with a complete picture of the property you are thinking of buying and can uncover defects that may prove costly to repair.
Have e.surv’s offices been closed during the COVID-19 pandemic?
Yes, all of our offices have been closed throughout the pandemic to minimise the risks. However, to ensure we continue to offer uninterrupted support to our clients and customers, many of our colleagues are working from home and can be contacted in the normal way.
Is e.surv using the Government’s Job Retention Scheme?
Yes, we have used the Government’s Job Retention Scheme to furlough a number of colleagues until we are able to deliver a full service.
Is e.surv still recruiting surveyors during the COVID-19 pandemic?
We’re always delighted to hear from surveyors interested in joining our team or keen to find out more about life at e.surv.
Please email your CV to firstname.lastname@example.org, but be aware that there may be a delay in responding to your email due to COVID-19.