After reading all the reviews online about this company, I was concerned that they were the ones chosen by my lender (halifax) to value a property I intended on purchasing. Fortunately, my experience differs from the reviews online. The valuation was booked and confirmed by the lender for the week after my mortgage application began.
The agent visited the property as agreed and the lender received a valuation the same day. Luckily, this was for the same value as the offer that had been accepted. This meant that the lender could send our mortgage offer out promptly.
As we had not received any information from eserv directly, and being curious, I contacted the offices the monday after the valuation (the valuation was on a friday) and it was explained that the homebuyers report could take up to 7 working days to arrive due the detail. My report arrived via email the following Thursday which was within the advised timescale.
Very happy with the report and the overall service provided.